On Management

Management is not about telling people what to do. Because you can’t tell people how to do everything. And they’re not going to listen to you most the time anyway. What management is about is creating a series of incentives, where people naturally do the right thing because it’s in their best interest to do so.“ - Ben Thompson

Managers are confronted with dynamic situations that consist of complex systems of changing problems that interact with each other. I call such situations messes… Managers do not solve problems, they manage messes.” - Russell Ackoff

November 21, 2015